Received a duplicated order. How much am I obligated?

Call or email them. They’ll either arrange shipping for it or more likely just tell you to keep it. Ether way, you conscious will be clear.


Never mind. Guess I didn’t read your whole post. Just drop it and see if they want to make it a bit easier to do the right thing. It is their fault, and their problem.

I would email them and say their process isn't working and to just email or snail mail the return label. If they can't/don't, then too bad. Correcting their shipping error isn't your obligation.

After that don’t worry about it. You made an honest effort!

I purposely didn't mention which company. It's not Amazon. Are you guessing which company it is or do you mean that most any on line return authorization system usually has a chat function? There is no option that I can find for downloading an app for this particular company. They only sell their own brand of electric shavers and accessories. They don't have a chat line and like I said, they are not accepting phone calls. My only option (that I know of) is their email.

OK, That makes more sense. lol

In fairness, it totally sounds like something that would have been Amazon lol.

I agree with Auf Kiltre. I think you're exactly one email away from fulfilling due diligence. I'd make it clear in the email that you're doing your best to remedy it, but the company is making it impossible and this is your last attempt to fix it. You're obligated to do your part to fix this, good manners dictates some patience with wonky systems and communication especially in the COVID era, but you're not obligated to do THEIR part. You also aren't obligated to compel them to behave in a way that would seem to be in their own best interest. Plus, a lack of response from them could be an indication of a complete lack of desire on their part to get the product back. It is possible their own cost in the product is low enough that it doesn't justify the cost/hassle of getting it back and in their mind they're only going through with it to please you and resolve a customer service "complaint".

I recently had a duplicate order from Amazon due to the shipping problems around Christmas (an order presumed lost was refunded and reordered, then showed up out of the blue). I suspected they'd say "keep it" but like you, I wanted to do my due diligence. There wasn't an option even remotely close in their automated help/chat thing to explain sending something back unrelated to a refund, so I requested a phone call. I got a call, and it took the young woman about 20 minutes to figure out what I was asking. She kept thinking I was worried about the refund on the first invoice and asking about bank statements. Once she finally figured out what I was asking, she laughed loudly and said "you're too honest!" and told me I could keep it. She said I COULD send it back if I really wanted to (implying if it was a burden to have an extra, maybe true if it was an odd or bulky item), but given how long it took to get as far as I did and imagining how much time it would take to arrange the return, I called it good at that point.

Something similar happened recently with a gift send. The recipient said she didn't receive. I told Amazon and they refunded me. Then, the gift did arrive. I didn't feel right about it, especially since it was fulfilled by another store (not amazon). Amazon customer service basically said they couldn't reverse the refund and to spend the money on a charity

LOL, no I did use for charity, but new gear fund sounds like a good idea

If the second was cancelled, and you return the second using the first’s order number, wouldn’t you just be keeping the first one for free?

Who needs warranty when you have two?

If you try to do what you need to keep your own conscience clear and they cannot provide a remedy, it's a Buy One Get One Free deal.