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Post by fkaJimmySee on Sept 22, 2020 15:29:32 GMT -5
My bride was stuck in the UK when this covid thing hit big time. After searching for the least risky way to get her from Bristol England to Madison, we booked a one-way Bristol-Dublin-Chicago-Madison routing for March 24 departure on Aer Lingus, the Irish carrier. A benefit of that routing is that she could clear US customs and immigration in Dublin before boarding the Chicago flight -- so would avoid O'Hare immigration hall, which was a mess. She arrived at Bristol airport the day of departure with her bags all set to check in, and was told her flight to Dublin was cancelled, all service to Dublin was cancelled, covid you see, and they could not help her. Meanwhile we had paid $965 for the ticket, which despite my getting on it right away, remains unrefunded to this day.  I purchased the ticket using orbitz.com -- and got the runaround from everyone, including my credit card when I contested the charge. Dove back into it today. Spent 90 minutes on the phone with Orbitz and seems that maybe I am making some headway. Aer Lingus clearly cancelled the flight but still shows in on "check-in" in their records. They are working on changing the status -- Orbitz says that will permit them to refund -- but it will take four to six weeks for it to show up back on my card. Anyway, I have to call Orbitz back tomorrow to continue to move this forward. So, basically, since late March, I've been Orbitz' and Aer Lingus' bank. Not happy, but maybe this is on the way to be resolved. Meanwhile, KLM still owes us $650 for another try to get her home that was cancelled (Bristol-Amsterdam-Detroit-Madison). In the end, we got her home in late April on a British Airways London-Chicago direct flight and I drove down to O'Hare (a very empty O'Hare) to meet her.  |
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Post by Auf Kiltre on Sept 22, 2020 15:33:26 GMT -5
I have nothing to offer but as an aside, Aer Lingus sounds dirty to me.
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Post by Mfitz804 on Sept 22, 2020 15:36:38 GMT -5
I have nothing to offer but as an aside, Aer Lingus sounds dirty to me. Yes and it sounds like something I am too old to attempt without pulling a muscle. |
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Post by modbus on Sept 22, 2020 16:07:52 GMT -5
Yeah, Aer Lingus sounds like some sort of Mile High Club thing.
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Post by Ricketi on Sept 22, 2020 16:15:36 GMT -5
Well at least you got your bride back! You can't put a price on that.
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Post by jhawkr on Sept 22, 2020 16:17:04 GMT -5
The positive is that you are a lawyer so you have gotten farther than us mere mortals could! But good luck getting your money back.
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Post by fkaJimmySee on Sept 22, 2020 16:29:00 GMT -5
The positive is that you are a lawyer so you have gotten farther than us mere mortals could! But good luck getting your money back. It takes persistence fueled by my own better uses for that $965.00. Take payment, cancel flight, don't refund. Sounds like grand larceny to me. |
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Post by gato on Sept 22, 2020 16:32:13 GMT -5
According to Irish lore, Aer Lingus predates hot tubs and for a very good reason.
To adhere to PG, let's just say that "ye canna blow yer pipes in the face of tarndoodle craic even were it lashing; tis brock unless ye's a melter."
Enough said.
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Post by jhawkr on Sept 22, 2020 16:40:57 GMT -5
The positive is that you are a lawyer so you have gotten farther than us mere mortals could! But good luck getting your money back. It takes persistence fueled by my own better uses for that $965.00. Take payment, cancel flight, don't refund. Sounds like grand larceny to me. It is larcenous! |
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Post by rangercaster on Sept 23, 2020 1:40:19 GMT -5
965.00  You could have purchased a guitar and amp, and waited a week or so... |
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Post by LTB on Sept 24, 2020 13:26:01 GMT -5
965.00 You could have purchased a guitar and amp, and waited a week or so... Having read Jimmy's posts for years now I can imagine his "Bride" is worth far more than his guitars to him  |
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Post by tahitijack on Sept 24, 2020 13:49:13 GMT -5
2020 is a write off.
Our three weeks in Tuscany in May and June had to be canceled. The good news is our deposits were all refunded. Except British Air. They returned my wife's complete amount but kept about $200 of my air fare even though our flight was cancelled and they acknowledged it. Talking with an actual person at Brit Air is like winning the lottery. They are very nice and polite, but never do what they say they promise to do.
Keep pounding away Jimmy...although at some point they want you to realize they have your money and will wait you out...don't quit.
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Post by FlyonNylon on Sept 24, 2020 13:58:28 GMT -5
My wife had a couple flights canceled this summer. There’s fine print in the agreement that you sign (but don’t read) that basically says the airlines have no actual obligation to transport you.
She ended up disputing the charge through Visa and promptly got a refund.
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Post by HeavyDuty on Sept 24, 2020 16:18:38 GMT -5
My bride was stuck in the UK when this covid thing hit big time. After searching for the least risky way to get her from Bristol England to Madison, we booked a one-way Bristol-Dublin-Chicago-Madison routing for March 24 departure on Aer Lingus, the Irish carrier. A benefit of that routing is that she could clear US customs and immigration in Dublin before boarding the Chicago flight -- so would avoid O'Hare immigration hall, which was a mess. She arrived at Bristol airport the day of departure with her bags all set to check in, and was told her flight to Dublin was cancelled, all service to Dublin was cancelled, covid you see, and they could not help her. Meanwhile we had paid $965 for the ticket, which despite my getting on it right away, remains unrefunded to this day. I purchased the ticket using orbitz.com -- and got the runaround from everyone, including my credit card when I contested the charge. Dove back into it today. Spent 90 minutes on the phone with Orbitz and seems that maybe I am making some headway. Aer Lingus clearly cancelled the flight but still shows in on "check-in" in their records. They are working on changing the status -- Orbitz says that will permit them to refund -- but it will take four to six weeks for it to show up back on my card. Anyway, I have to call Orbitz back tomorrow to continue to move this forward. So, basically, since late March, I've been Orbitz' and Aer Lingus' bank. Not happy, but maybe this is on the way to be resolved. Meanwhile, KLM still owes us $650 for another try to get her home that was cancelled (Bristol-Amsterdam-Detroit-Madison). In the end, we got her home in late April on a British Airways London-Chicago direct flight and I drove down to O'Hare (a very empty O'Hare) to meet her. This is exactly why I refuse to use air and hotel aggregators. I’ve found them to be impossible to deal with when things go bad, and the airlines and hotels in question don’t really care because you aren’t their client. |
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Post by fkaJimmySee on Sept 24, 2020 17:36:29 GMT -5
My wife had a couple flights canceled this summer. There’s fine print in the agreement that you sign (but don’t read) that basically says the airlines have no actual obligation to transport you. She ended up disputing the charge through Visa and promptly got a refund. I contested the charge through Barclay's Bank American Airlines Aviator MasterCard -- the card on which the charge was made - got some lame-ass excuse because it is "covid-related" they would not reverse the charge. That card will soon get cut up and placed in the trash -- as soon as Aer Lingus finally refunds. |
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