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Post by 6l6 on Jun 27, 2021 19:35:36 GMT -5
I leave on my first airline flight Saturday since prepandemic times.
I have been on hold for 3 hrs and 11 minutes in an effort to TALK to a representative. Man does that background music get old...
Unfortunately, I can't do what I need to do online.
I sure hope they've maintained their planes better than their personnel staff...
6
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Post by Mfitz804 on Jun 27, 2021 19:39:32 GMT -5
I feel like it’s not just airlines, the more things that you CAN do online, the less people available by phone to help you with the things you can’t.
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JDC
Wholenote
I STILL say: "If it ain't broke, don't fix it"
Posts: 528
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Post by JDC on Jun 27, 2021 23:18:56 GMT -5
It's either dealing with interminable wait times or finally talking to someone in another country (or both). Instead of customer service I refer to it as "Customer no-service".
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Post by gato on Jun 28, 2021 5:35:45 GMT -5
I leave on my first airline flight Saturday since prepandemic times. I have been on hold for 3 hrs and 11 minutes in an effort to TALK to a representative. Man does that background music get old... Unfortunately, I can't do what I need to do online. I sure hope they've maintained their planes better than their personnel staff... 6 You can just picture the only two Delta customer service reps in the world, sitting across from each other playing Battleship, while the hold buttons flash like a swarm of fireflies. |
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Post by Mfitz804 on Jun 28, 2021 7:05:48 GMT -5
It's either dealing with interminable wait times or finally talking to someone in another country (or both). Instead of customer service I refer to it as "Customer no-service". When, after an unsuccessful call, they ask “can I help you with anything else”, my usual response is “you haven’t helped me with anything yet”. |
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Post by tahitijack on Jun 28, 2021 10:10:42 GMT -5
We went out to dinner Friday evening. Walked in without reservations but noticed several empty tables. Nice young lady hostess said it would be 20 minutes wait. When we asked about those empty tables, she said we don't have enough staff to cover them. Manager arrived and we asked again, he said he can't find wait staff or servers. Even starting at $16 an hour. He said its the same story for other restaurants that have managed to make it this far. It's not over yet folks.
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Post by insanecooker on Jun 28, 2021 10:35:40 GMT -5
I had to speak to United yesterday and at least they had the option to sign up for a callback; they called me within 20min of my first call.
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Post by LVF on Jun 28, 2021 10:44:18 GMT -5
Ha! The unintended consequences of 'free' stuff....  |
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Post by fkaJimmySee on Jun 28, 2021 10:59:55 GMT -5
I waited 2-1/2 hours to speak to the United customer service rep by phone yesterday (Sunday). The airlines are not prepared for the sudden huge upsurge in demand.
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Post by K4 on Jun 28, 2021 13:47:02 GMT -5
I wanted 2-1/2 hours to speak to the United customer service rep by phone yesterday (Sunday). The airlines are not prepared for the sudden huge upsurge in demand. The last time I flew was about 8 years ago and I needed to talk with a customer service rep. I waited on hold for about 6 hours, this was Delta. When I got a person I could not understand them. This is not a new problem with Delta anyway. |
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Post by fkaJimmySee on Jun 28, 2021 15:24:20 GMT -5
I wanted 2-1/2 hours to speak to the United customer service rep by phone yesterday (Sunday). The airlines are not prepared for the sudden huge upsurge in demand. The last time I flew was about 8 years ago and I needed to talk with a customer service rep. I waited on hold for about 6 hours, this was Delta. When I got a person I could not understand them. This is not a new problem with Delta anyway. I am not a Delta flyer -- with me it's United, American, or Southwest. |
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Post by insanecooker on Jun 28, 2021 15:54:31 GMT -5
I waited 2-1/2 hours to speak to the United customer service rep by phone yesterday (Sunday). The airlines are not prepared for the sudden huge upsurge in demand. Did you not get the callback option? |
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Post by fkaJimmySee on Jun 28, 2021 21:48:21 GMT -5
I waited 2-1/2 hours to speak to the United customer service rep by phone yesterday (Sunday). The airlines are not prepared for the sudden huge upsurge in demand. Did you not get the callback option? No call back option. It was hang on or search their website for answers. |
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Post by tahitijack on Jun 29, 2021 10:03:54 GMT -5
Here's a tip for you. When calling in always choose the Spanish language option. The person answering will speak English. This is important when you want to avoid long on hold times or call backs. BTW why is it that when they call you back you are running the beach trail?
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Post by jhawkr on Jun 29, 2021 16:14:59 GMT -5
United breaks Taylor guitars. See the YouTube video!
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Post by fkaJimmySee on Jun 29, 2021 18:19:05 GMT -5
United breaks Taylor guitars. See the YouTube video! I do not believe that is a uniquely UAL problem. |
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