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Post by surfinboy on Apr 6, 2023 10:55:12 GMT -5
We’ve had a firm working on a civil case for us for a couple years. Recently the case was reassigned to a different lawyer within the firm who has been giving us bad service — he is slow to return emails, phone calls, take action on deadline oriented items, etc. We don’t want to go to the expense/hassle of hiring a new firm, but we’d like to get the case reassigned to another lawyer within the current firm. Anyone knows the protocol for something like that? Would we ask to talk to a senior partner, office manager, etc.?
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blindfingers
Quarternote
Posts: 49
Formerly Known As: Jake from PA
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Post by blindfingers on Apr 6, 2023 14:14:21 GMT -5
I'd call their main number and ask the receptionist with whom should one discuss this type of issue with.
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Post by Lesterstrat on Apr 6, 2023 14:19:03 GMT -5
^ What he said
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Post by Peegoo 🏁 on Apr 6, 2023 14:46:17 GMT -5
When you speak with the... 'conflict resolution person', be sure to have a written statement in front of you that includes facts that support your complaint (chronological order of issues/dates/times/etc.) to use as talking points, and then send the person a copy of it for their records.
Anything short of this might be viewed as mere griping. Hit 'em with facts, and send them a copy of it.
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Post by tahitijack on Apr 6, 2023 18:34:54 GMT -5
Agree with the above. At the end of the day, it's your money and therfore if you are not satisfied with the attorney representing you should speak with senior partner about replacement of the attorney assigned to your case.
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Post by Seldom Seen on Apr 6, 2023 18:39:09 GMT -5
This is a common problem in the professional ranks. Lawyer B doesn’t see you as “his/her client” and you’ll need to go over his/her head to get something done about it. The client transition should have been steered, and the new relationship nurtured somewhat, by lawyer A. Without that your case is just an annoyance to lawyer B.
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Post by Chauncy Gardner on Apr 6, 2023 21:10:32 GMT -5
Agree with Peegoo, you must maintain a written record of all contact with this law firm, date, time, who and what was discussed and documents involved. I would put it all in a letter numbering each incident or concern you have and cc the managing partner of the firm. Many of these law firms have no idea of what their partners or other professionals have done (or not done.) Missing a filing deadline or other error may be malpractice. Also never call the IRS, always use written communication, certified letter is the best.
Murdaugh's (former) law firm could have saved millions if they had just required 2 signatures or written approvals by 2 partners for all disbursements over a reasonable set amount.
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Post by larryguitar54 on Apr 6, 2023 23:34:47 GMT -5
Recommend talking directly with attorney assigned to the firm. Set up a meeting and just talk. It might be the guy is a really good lawyer and is doing a good job handling the case but is not very good at basic attorney client relations. That's not uncommon. Going over his head or around him is a really toxic way to start things. It won't get better.
Eventually you are talking about switching firms altogether.
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Post by Mfitz804 on Apr 7, 2023 1:52:18 GMT -5
You want to speak to the managing partner. Check their website and see if they list who that is. Otherwise, just ask to speak to any of the partners in the firm’s name.
I will point out, this may or may not work, and it may improve things or it may not. They could always tell you they’ll talk to the current guy and get him to be more responsive. Which he may do, or he may get bitter about.
Have you tried talking to the assigned attorney and asking him to be a bit more responsive?
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